No power to the people as 4 million consumer complaints flood in about the big six energy firms
In these tight times, every extra penny spent really does add up. So it’s no surprise that 4 million of us complained about some of the most well known names in the UK energy industry last year.
The biggest causes for complaints were mistakes on bills and inaccurate meter readings leading to a customer base wrought with anger and frustration. The inaccuracies meant thousands of customers were overcharged on their monthly payments plus some were not initially undercharged and then faced with a hefty sum for their gas or electricity.
Now it’s time to name and shame. The main offenders were British Gas, EDF Energy, E.ON, Npower, SSE and Scottish Power.
But worryingly, these are only the companies whose statistics have been published. There are, according to Which? a number of other energy companies going under the radar because they are not obliged to publish the number of complaints they receive.
According to Which? 23% of people who experienced problems with their energy supplier in the last year had not made a complaint.
A spokesman for the industry regulator, Ofgem, reported: ‘We are seeking greater powers from government to grant us responsibility to publish complaints data’
It begs the question – what can consumers do to get the justice they deserve?